Frequently Asked Questions
Q1. Who are we?
Antminer Farm Ltd headquartered in China is one of the largest miner
distributors into offline sales. We are professionals with an experience into
Blockchain Management, Offline Sales, E-Commerce and Cryptocurrency Mining. We are here
to dispense the best Crypto Currency Machine with the best customer service experience. Our
vision is to bring Blockchain and Cryptocurrency at the next level, we will always try to provide
all products at a very reasonable price from the current market rates. Our policy helps us to ship
all the products with in 48 hrs of order conformation. In case of any delay we always intimate
our customer with a valid proof and perfect time of shipment made. Our strong part is our
customer support who are always there to help 24*7 365 Days. Feel free to get in touch with us
Q2. Do we provide PARTNERSHIP OR COLLABRATION?
Q3. Can we change product once purchased or exchanged.
We don’t change or exchange products.
Q4. How fast the shipment takes place with Antminer Farm?
We ship within 48hrs after the order and payment conformation is made. Different Delivery Batch Depend also In Shipping. Check Product Page for Delivery Timing.
Q5. If Out of Stock on site and i am looking to purchase?
Q6. Value Declaration on the package by Antminer Farm Ltd?
We can always help you by declaring low valued invoice to help reduce the taxes and risk at the
customs. If in case of any special requirement please contact us and update us before shipment.
Q7. Do you refund shipping fees?
Shipping fees are non-refundable
Q8. Which courier company do you prefer and how fast it reaches us?
We are flexible with the courier company. We have our option available as DHL, UPS, ARAMEX, and
all major courier company as per your convenience. As per standards policy our default company we
work with is DHL. They deliver the product internationally by max 5 – 7 Working days. In case of delay
with customs and law it may take up to 12 – 14 Days. We will always try to make sure, your shipment
reaches on time as committed by the courier company.
Q9. Does Antminer Farm help with Customs?
Customer is responsible for Customs Clearance in their country, we can always help you with providing a lower invoice so that you pay a low custom value.
Q10. Cancel or change my order?
As we ship in next 48 hrs we don’t have any cancellation available once the order is processed
and ready to ship. You always get a chance to change the product before you click the process
button. As we have a automated system which drop the entire data to our warehouse. All process
automated and we cannot manually change the item or cancel as the product would have left the
warehouse. As we have the fast shipment policy with in 48hrs of booking.